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Quality & Training Specialist

  • Kahoot!
  • Danmark
  • 23/05/2022

Jobbeskrivelse

Do you have experience with training agents to provide great customer care? Do you thrive in a dynamic and international environment? Then this might be the job for you! We are looking for a new Quality & Training Specialist to join our Customer Care team in Poland.

About Kahoot!

Kahoot! is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. In the last 12 months, 300 million sessions have been hosted on the Kahoot! platform by 30+ million active accounts, with 2 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway with offices in the US, the UK, France, Finland, Estonia, Denmark and Spain. Kahoot! is listed on the Oslo Stock Exchange under the ticker KAHOT. Let’s play!

Our K!rew

At Kahoot! we champion a positive culture of collaborative learning and innovation. With a team of more than 500 employees representing 45 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We’ve been growing steadily over the past year and joined forces with Actimo, Dragonbox, Poio, Drops, Whiteboard, Motimate and Clever. As a group, we’re on a mission to make learning awesome together.

The values guiding us are: we are playful, we are curious and we are inclusive!

The role

The Quality & Training Specialist’s main responsibility shall be to make sure that customer agents are up to date on the latest changes to our products and services, by updating the internal and external knowledge base. The Training & Quality specialist is responsible for monitoring and continuous improving customer care through training and tracking. The position is also responsible for training and onboarding of new joiners.

Main duties

  • Train and onboard New Hires
  • Responsible for customer Care routines
  • Write and develop training material in our internal knowledge base
  • Assist in evaluating Team Members
  • Track and improve agent performance
  • Support Process Creation and Improvement
  • Provide Direct Customer Support and work with tickets

The Quality & Training Specialist’s duties include other duties reasonably associated with the position. The Employer may change the duties as required from time to time.

Requirements

  • Effective team coordination and organization skills are vital
  • Some experience with employee evaluations to successfully assist managers in helping their team’s growth and performance
  • Independent time management and ability to prioritize tasks
  • Must quickly and effectively resolve customer issues
  • Excellent problem solving skills
  • Excellent communication skills
  • Have strong attention to details and be solution oriented
  • Previous experience from customer service

Benefits

  • Medical insurance
  • Remote work set up
  • Buddy and mentorship program
  • Social and company events (virtual and in-person)
  • New and modern office spaces centrally located in Krakow
  • Multisport membership

On top of that, you will be able to see how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn’t get better than that! :)

Please submit your resume and cover letter by 30th of May 2022. We look forward to hearing from you!