Inside Sales Representative

Position: Inside Sales Representative (ISR)

Reports to Title: Inside Sales Manager

Department/Division: Sales

Primary Work Location: Bloomington, MN

Job Code/Classification: Non-Exempt

Revision Date: December 2022

Position Overview

The Inside Sales Representative sells GN ReSound branded and Private Label hearing aids to audiologists, dispensers, physicians, hospitals, and other hearing healthcare professionals. This is done primarily over the telephone.  Builds and maintains customer relationships to grow current customer’s business.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Reach or exceed territory sales goals on a monthly, quarterly and annual basis via: incremental sales increases, successful introduction of new products, promotions, marketing opportunities, seminars and courses.
• Build relationships with existing customers by effectively communicating via phone and email to sell products and services and respond to customer concerns.
• Expand ReSound sales by managing prospect sales cycle from initial contact to close, playing a key role in revenue growth and new customer acquisition in defined territory
• Partner with outside sales representatives, marketing representative, professional trainer, and customer service within Channels of distribution and segmented accounts:
• Detail phone calls in CRM system (salesforce.com).  
• Analyze weekly sales reports and formulate action plans with outside counterparts to increase Points of Sales and Share of Wallet.
• Strategic account management for selected accounts with heavy focus on preparing annual customer marketing plan, with quarterly updates, unit trend analysis, price monitoring and renegotiation to gain and protect unit share.
• Ability to understand and deliver value statements about the following programs: Accelerate, Business Development programs, Focus Marketing, ReSound Pro, Fitting Software, etc.
• Update and maintain SFDC (Main CRM database system) continuously with accurate information for accounts you are responsible for.
• Attend trade shows, conventions, sales meetings, customer incentive trips, training seminars, and in person sales calls and other functions as needed. (approximately 4 times per year)

Competencies (Knowledge and Skills needed for this position.)

• Meet all performance and behavior expectations outlined in the company performance appraisal and / or communicated by management. 
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Dynamic interpersonal and communication skills both written and verbal
• Strong telephone communication and organizational skills.
• Ability to work independently and as a team member
• Ability to develop trust and build relationships easily with customers, prospects, and internal teams
• Strong focus on providing customer with superior support and service
• Strong rapport building skills and active listening skills
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. 
• Attend ongoing Company sales and technical training and take personal initiative for professional development as needed.
• Safeguard sensitive and confidential Company information.
• Follow the HR policy including all company and department policies and procedures
• Computer and typing skills including Word, Excel, Outlook.

Desired Qualifications

Required Education (if necessary):

• Bachelor’s degree; or equivalent work experience and knowledge.

Preferred Education (if necessary):

• Business or Speech & Hearing emphasis.

Experience (if necessary):

Successful Phone Sales experience in medical device or hearing industry. Minimum of 2 years Business to Business selling experience (non-retail). 1-2 years sales experience with outside sales experience preferred.

Travel (if necessary): 3-4 times per year for trainings or sales conferences

Other:

Ability to work in individual and team setting. Proven successful sales performance. Desire to follow career track progression from Inside Sales to future Outside Sales opportunity. Meet or exceed all outlined expectations in terms of activity and actual sales results in order to successfully execute mutually desired career track. Learn the contact management software.

Other Information

Direct reports: None

Indirect reports: None

Working Environment: Open seating arrangement. Each ISR is on a Sales Team.

Physical Demands:

The job is performed at the Bloomington, MN headquarters. This is a phone sales position, at a desk with a company phone and a company computer.

Position Type and Expected Hours of Work:

Full-time position

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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