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IT/Video Training & Knowledge Professional

  • GN
  • MA, Lowell
  • 05/03/2023


Join Jabra’s Knowledge & Learning (K&L) Training Team as an IT & Video Training & Knowledge Professional

At Jabra Support and Services (JSS), we want to continuously deliver a professional onboarding of new employees and upscaling of existing colleagues. With an ever-increasing portfolio, increased product and technology complexity, and new product categories being added, the time has come to extend the newly established JSS training team taking care of all the training activities in general. 

Besides the dedicated focus on training and education of JSS colleagues, you will also be part of producing and reviewing different customer-facing documentation related to IT and video products. This requires a dedicated and true natural interest in all the nitty-gritty details around IT hardware, software, virtual meeting clients like Microsoft Teams, and OS, especially Android, solutions.

You need to be comfortable presenting and training others. You will be considered the subject matter expert within IT in general. Through several years of IT support experience, you know how to communicate challenging topics in a logical and understandable language to ensure the receiver has operational first-class knowledge to resolve the challenges seen.

You should also have an appetite to contribute with input, ideas, and potentially basic scripts for future Virtual Reality (VR) training and e-learning content and you will be creating quizzes using Microsoft Forms to randomly test the Jabra Support team on key IT, video and virtual meeting client knowledge, or other activities that will continuously improve how we help our customers get maximum output of our products.

We hope this role sparks your interest.

What will you be doing?  

From your current location and/or regional office, you will join our global training team that consists of 3 people in charge of training and knowledge. The training team owns the global ‘Engineered to Help’ program, designed to provide a structured and professional onboarding and upscaling of JSS resources in customer-facing roles.

In more detail, within the IT hardware, software, virtual meeting client and OS area, you will:

  • Plan training of new and existing employees together with Training Team Lead, supervisors and managers using the Engineered to Help program (and content) as the platform
  • Host, using e.g., the Sustained Engineering team and/or in the role as a Training & Knowledge Professional within IT and video (as subject matter expert), conduct training yourself for new and existing JSS resources in customer-facing roles within IT hardware, software, virtual meeting clients, and OS (especially Android)  
  • Contribute with (input and drafts to) new training content and assist with general maintenance and expansion of the JSS Engineered to Help program
  • Participate in creating (provide content drafts and do reviews for) new e-learning modules for JSS customer-facing roles and for partners, in collaboration with a K&L Technical Content team
  • Create and maintain online public product support FAQ content, in collaboration with the K&L Technical Content team
  • Perform reviews of new and existing technical documents, like Datasheets, Tech Specs, User Manual, Get Started guide, in collaboration with the K&L Technical Content team and/or e.g., Marketing, and Product Management
  • Create new content for the JSS Knowledge Base as well as providing change requests to existing content, in collaboration with the K&L Technical Content team
  • Contribute with creating new and maintaining existing VR - Virtual Reality content for JSS resources in customer-facing roles
  • Act as subject matter expert within IT and video for the JSS team and towards other teams within GN Audio, when needed
  • Help to distribute products samples within the JSS team for upcoming products being launched. Possibly coordinate and collect feedback through EAP (Early Adaptors Program)

What your colleagues say about working for the K&L team:

“We are a small and well-known team in JSS and within GN Audio in general. Your closest colleague and team lead in this job, Greg, has been around for more than 7 years. 

I have been a part of Jabra for more than 17 years and have been occupying many different roles that have contributed to so much knowledge of our products and organization. We are proud to be the glue between our internal product management and our customers.”

– Claus Holmbeck-Madsen, Global Head of Knowledge & Learning

Sound good so far? Here’s what you’ll need to succeed: 

  • Minimum 3 years of experience in a similar position
  • Minimum 5 years of experience from a position as an IT Support Specialist or Infrastructure Architect
  • Solid experience with creating and maintaining user facing IT support content and troubleshooting
  • Experience with hosting/conducting (face-to-face) training
  • Fluent in English - written and oral
  • You may be required to travel up to 15 international travel days per year

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $61,116.00 - $91,673.00 annual. In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year-end. Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience. To remain competitive, GN offers a competitive benefits package, including annual bonuses, health insurance, a 401(k) plan, and paid vacation and holidays.

Please apply and we will review your application.  If it looks like a potential fit, you will hear from our Talent Acquisition Partner via email to schedule an interview.

If you have any questions, you may reach out to Careers.US@jabra.com

Thanks for your interest in Jabra!

Equal Opportunity Employer

GN Audio/Jabra makes life sound better by developing intelligent sound solutions that transform lives through the power of sound, enabling you to hear more, do more & be more than you ever thought possible. Our integrated headset and communications solutions assist professionals in all types of businesses in being more productive. Our wireless headsets and earbuds are designed to fit any lifestyle - from sports enthusiasts to commuters and office workers. Jabra is part of the GN group, which operates in more than 90 countries across the world. Founded in 1869, GN group today has more than 6,000 employees. GN Audio an EEO Employer and does not discriminate in employment based on race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity. 

View The EEO is the Law poster and its supplement
View the Pay Transparency Nondiscrimination Provision


GN Audio / Jabra participates in E-Verify. View the E-Verify poster here.  View the Right to Work poster here.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail careers.us@jabra.com or call 978-606-2210. This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.