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Inside Sales Representative (Hybrid)

  • GN
  • MN, Bloomington
  • 05/03/2023



Position: Inside Sales Representative

Reports to Title: Director of Government Services

Department/Division: VA Government Support

Primary Work Location: Bloomington, Minnesota

Job Code/Classification: Non-Exempt

Revision Date: January 2023


Position Overview

The Inside Sales Representative’s (ISR) primary role is to partner with Territory Sales Managers (TSM) to maintain and grow sales in a specified territory. The ISR is responsible for lead generation, maintaining customer satisfaction and building relationships with our VA, Indian Health, Department of Defense, and Community Care customers.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Lead generation
    • Prospecting for new customers to increase customer count
    • Prospecting existing customers to increase order rate
  • Assess customer needs
  • Develop meaningful relationships with customers to encourage trust and loyalty
  • Promote current products on VA Contract. Educate customers on the company’s current and upcoming product lines and technologies to provide better overall solution and increase order rate
  • Monitor On-Boarding report to identify new customs for the on-boarding process
  • Follow up on cold and warm leads to further the sales process
  • Utilize published sales reports (Scorecard, Incoming Orders, Decliner, Choice, and Onboarding, etc.) to monitor territory strengths, opportunities, challenges, and threats.
  • Work cooperatively with TSM and CSR on sales process to grow territory

Competencies (Knowledge and Skills needed for this position.)

  • Attention to detail, accuracy and thoroughness
  • Good written and verbal skills
  • Ability to manage multiple tasks simultaneously, competing demands for time, frequent change in priorities, delays or unexpected events
  • Ability to prioritize work activities
  • Efficient use of time

Desired Qualifications

Required Education (if necessary): College degree or equivalent

Preferred Education (if necessary): AuD /Hearing Aid Dispenser’s license

Experience (if necessary): minimum 2 years’ experience in sales or account management

Travel (if necessary): Light travel


Other Information

Direct reports: None

Indirect reports: None

Working Environment: Hybrid: Office/Home

Physical Demands: Computer/phone work, sitting or standing

Position Type and Expected Hours of Work: Full time, Monday to Friday, 8:00-4:30

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.