Sales & Tech Support Representative, GN Hearing Sweden

Join GN Hearing’s Customer Care Sales & Tech Support team and turn up the volume on your career

Do you want to work in the intersection between audiology and customer service where you get to utilize your professional skills to directly help hearing care professionals and end users? We are looking for a dedicated audiologist/tech specialist to join us in the Customer Care Sales & Tech Support team.

Welcome to GN’ Customer Care & Tech Support team

We develop intelligent audio solutions with great sound quality and excellent design to let our end users hear more, do more and be more than ever thought possible.

Our Swedish Customer Care team has its office space at the GN headquarters in Ballerup (Denmark), but for this role it is also possible to work remotely. The Customer Care Sales & Tech Support team works closely together with colleagues from Service and Logistics, Sales, and Marketing.

Specifically, you will become part of our Nordic Sales & Tech Support team consisting of audiologists and tech specialists over the Nordics, and work in close collaboration with the Swedish colleague from Service & Logistics. Together we are all working to provide the best possible service towards both hearing care professionals and end users.

Shape your own role by providing excellent service to our customers

As our new audiologist/tech specialist supporting Swedish speaking customers, you will get a wide array of responsibilities – you will have a steady base of customer service activities, mainly over the phone, or email, but each day will be spiced up by ad hoc tasks. For both our professional users and our end users, it is vital that you are professional and patient, asserting your expertise and diplomatic sense in equal measures.

Specifically, your tasks will include:

• Conducting technical and/or audiological support for professionals, e.g., hospitals and clinics, regarding our software and products
• Supporting our customers in general and order related queries
• Conducting second level technical support towards end users, e.g., helping and troubleshooting regarding wireless accessories, hearing aids or apps
• Establishing and maintaining customer relationships in cooperation with Sales (e.g. attending product launches and customer events together with Sales, proactively reaching out to customers)
• Supporting relevant stakeholders on customer and/or process related queries
• Documenting customer interactions and other relevant information in our CRM system
• Support the Nordic Service & logistics team in defined back office related areas/processes

Sound good so far? Here’s what you’ll need to succeed and create results
You are an audiologist/tech specialist with a motivation for delivering great customer service and you have a positive attitude as well as great people and communication skills.

In addition, you can relate to the below:

• A relevant hearing care background
  You are an authorized hearing care professional and have clinical experience as an audiologist from a hospital, an ENT-clinic or other hearing solution supplier or have extensive previous expertise from the hearing aid industry 
• Customer service experience
  You have customer service experience or a motivation for utilizing your audiology knowhow to support users and end users
• An analytical and holistic mindset
  You have proficient IT and computer skills as well as experience with MS Office and ERP and CRM-systems (we work with systems like SalesForce and Citrix)
• Flair for processes
  You have a way with spotting optimization opportunities that support everyday tasks and provide leaner processes resulting in better service.
• Enjoy working in a fast-paced environment
  With your ability to be hands-on, being efficient, and able to work in both teams and independently, you can handle a workday that is sometimes hectic – of course surrounded by supportive and highly experienced colleagues

Fluent written and spoken Swedish and English skills

As an international organization with colleagues in more than 50 different countries, our official company language is English. It’s essential that you can communicate effortlessly with your colleagues, no matter where they are. It is also a requirement that you speak and write Swedish fluently, as customer interaction will be in Swedish.

The GN culture
GN’s values listen, challenge, and transform form our culture. We greet every day with energy, engagement, and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders are supportive, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization.

Our workplace offers plenty of different benefits and flexibility to keep us happy and healthy and allow us to focus on what matters to us in and outside of work. We hope you are curious to explore and engage in the recruitment process with us.

Think you’ve got what it takes? Apply now

To apply, use the ‘APPLY’ link no later than 28 March 2023. Applications are assessed on a continuous basis, so don’t wait to send yours. 

Quick apply: You are welcome to use our Quick Apply functionality, where you only submit your CV. We only ask that your CV is up-to date – quick and easy.  

If you want to know more about the position, you are welcome to contact Team Leader Customer Care Sales & Tech Support Nordics Lina Firon, +358 40 667 2539.

We hope you will join us on this journey and good luck with your application.

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