Patient Care Coordinator

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment.  The Patient Service Coordinator will be the face of the practice and will create an extraordinary patient experience. 

Responsibilities       

• Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
• Successfully utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past and potential patients through identified sources.  Track and report appointment results.
• Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
• Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients.
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).   
• Verify patient eligibility, submit insurance claims.  Manage process until claim is funded.
• Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
• Maintain a clean and welcoming office and work environment.

Qualifications

• High School diploma or equivalent is required.
• 2 years’ office experience is preferred.
• 2 years’ sales and customer service experience preferred.
• Must be proficient in MS Office.
• Willing to work flexible hours/days.
• Team player with an enthusiastic and positive attitude

You can expect a wide range of excellent employee benefits that make it truly rewarding to work with us.  Innovative hearing technology plus superior patient care are what makes us a great place to grow professionally.  Come be a leader and joint the Beltone team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant. 

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