Audiology trainer

Audiology and Product Trainer, Global Partner Sales Central/South Europe and CIS

Would you like to change the future of the hearing aid industry and make a difference in the life of hearing-impaired people? Do you enjoy creating excitement amongst customers?

Welcome to GN Hearing – we make life sound better

Driven by deep understanding and commitment to customers’ unique needs, innovation leadership and commercial excellence, GN enables people to hear more, do more and be more. Our hearing aid brands (ReSound, Beltone and Interton) are all based on the group’s core engineering expertise and technologies that deliver individualized customer experiences.

Based out of Ballerup, you will be working closely with a team consisting of colleagues within Audiology, Sales, Marketing and Customer Care, and you will play a substantial role in maintaining a close relationship with distributor partners and in strengthening their trust in our company and products. You will report directly to the Manager for Audiology Training for GPS.

Audiology training sessions – sometimes on site across Europe

As our new, enthusiastic audiology and product trainer, you will work with our three GN Hearing brands and carry out external trainings for distributor partners. These can take place online, but when possible, you will travel to distributors to conduct training sessions on site, primarily in the European region.

In addition, you will continuously collect and select available information and materials and develop an appropriate portfolio of product training tools and materials.

Specific tasks include:

• Product training: presenting our product portfolio, features, unique selling points, competitive aspects, etc.

• Sales training (audiologist to end user): training the partners to give end users the best possible customer experience and how to recommend the best audiological solution for hearing aid users with excellent counselling techniques

• Audiology training: this aspect of the training is mainly related to hearing instrument fitting, fitting process and end-user counselling, but also diagnostics and verification

• Participation in projects around launches, webinars, technical service and set-up and much more

• Daily technical support and problem-solving for distributors regarding products, software, fitting and audiology issues

“For an outgoing and passionate audiologist, this job is a great opportunity to work with best-in-industry products combined with visiting on-site distributors and meeting a wide range of stakeholders across cultures and countries,” says Manager for Audiology Training Eva Lilja Nilsson.

Experienced audiology trainer with a positive and motivating mindset

Most importantly, you have an enthusiastic and captivating personality, so that you can engage your audience during training sessions. To create excitement and convey product knowledge to professionals, you will also require a deep understanding of the customer as well as excellent presentation and communication skills.

Therefore, we expect you to be a person who focuses on customer satisfaction setting high standards for your work. You naturally follow procedures and policies and keeps to schedules. You are a team player with a proactive mindset in relation to stakeholders and will be eager to establish relationships across the business.

Lastly, you are well versed in international environments so that you can deal with a wide diversity of people and respect different values and cultural differences.

We also imagine that you:

• Have a BSc in audiology or a related acoustic field

• Have 3+ years’ experience with audiology product training – including experience from an international environment

• Have 5+ years’ experience working in the audiology field, perhaps from a hearing aid retail chain.

• Can travel 30-40 days a year, primarily in Europe

• Are fluent in English – both verbally and written

Would you like to know more?

To apply, use the ‘APPLY’ link no later than June 14th 2023. Applications are assessed on a continuous basis, which is why we encourage you to send your application as soon as possible. 

If you want to know more about the position, you are welcome to contact Eva Lilja Nilsson, Manager Audiology training GPS-JER at eliljanilsson@gnhearing.com

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