Sales Development Representative

Position: Sales Development Representative

Reports to Title: Manger Inside Sales

Department/Division: Sales

Primary Work Location: Bloomington, MN

Job Code/Classification: Non-Exempt

Position Overview

The Sales Development Representative (SDR) at ReSound is an essential function of our sales department and key to the growth and success of our organization. The SDR will be the first point of contact for many of our new business opportunities. This is a highly visible role that has a direct and significant impact on our business. As a Sales Development Representative, you will be responsible for generating a new business pipeline through calling on prospects, customers, and inbound leads, with the goal of closing new business.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Maintain a high-level of prospecting activities: 45 calls and 40 emails per day to key personnel including Practice owners, ENT directors, and other potential decision makers within target organizations
• Generate new business pipeline primarily through prospecting outbound opportunities
• Gain interest through outbound cold calling across a set of existing ReSound customers and break into new doors in an assigned territory
• Identify key decision makers within new accounts
• Methodically qualify, build, and maintain a sales pipeline; maintain a volume of activity including outbound cold calls, emails, & social selling
• Consistently exceed quarterly and annual sales quota’s
• Responsible for accurately entering customer interactions and information in Salesforce CRM
• Align with internal account team
• Develop a solid understanding of ReSound product lines and become a trusted advisor to prospective accounts.
• Nurture early-stage opportunities
• Manage inbound sales leads that are driven by outbound efforts

Competencies (Knowledge and Skills needed for this position.)

• Strong telephone communication and organizational skills.
• Ability to work independently and as a team member
• Ability to develop trust and build relationships easily with customers, prospects, and internal teams
• Strong focus on providing customer with superior support and service
• Strong rapport building skills and active listening skills
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.
• Proficient with standard corporate productivity tools
• Ability to work in a high energy, fast paced environment.
• Ability to think out-of-the-box

Desired Qualifications

Required Education (if necessary):

• Bachelor’s degree; or equivalent work experience and knowledge.

Preferred Education (if necessary):

• Business or Speech & Hearing emphasis.

Experience (if necessary):

1-2 years experience in business development, sales, or related field preferred.  Experience with lead qualification at all levels within an organization preferred, including managers, directors, or owners.

Travel (if necessary): Occasional Travel – 3-4 times a year for sales conferences

Other Information

Direct reports: None

Indirect reports: None

Working Environment: Open seating arrangement. Hybrid, Combination of Office and Remote Work

Physical Demands: Sitting, Standing, Typing

Position Type and Expected Hours of Work: Monday-Friday standard business hours. Hours may vary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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