Field Training Audiologist - MO, AR, TN

Position:  Field Training Audiologist

Reports to Title:  Director of Training and Education

Primary Work Location:  Missouri, Arkansas, Tennessee

Job Code/Classification  Salary; Exempt

Position Overview

The Field Training Audiologist will contribute to sales and profitability by providing product and software training designed to increase customer knowledge, skills and familiarity with the ReSound product lines. The position also functions to provide audiological support, which includes hearing aid fitting and troubleshooting assistance. Candidates should live in one of the primary work locations listed above.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

The areas of responsibilities include:

• Regularly communicate pertinent account information to sales and management personnel
• Deliver high quality and consistent customer training
• Support sales of all products within specified geography; work closely with assigned sales teams
• Needs analysis and provide appropriate training solutions for accounts
• Represent ReSound through participation at national, state and regional meetings
• Primary events include, but are not limited to, the following: Consumer Education Seminars, Open Houses, and CEU Seminars and ongoing “in clinic” product training sessions
• Play key role in promotion and demonstration of products during launch trainings
• Provide consultative resources which will help develop the business growth
• Maintain a schedule that maximizes effectiveness and cost efficiencies
• Interact with Marketing, Sales, Customer Service, Product Management, Technical Support and Research & Development to ensure a quality customer experience
• Contribute to the enrichment and/or development of training content
• Other duties as assigned by management

Competencies (Knowledge and Skills needed for this position.)

• Follow the HR policy including all company and department policies and procedures.
• Meet all performance and behavior expectations outlined in the company performance appraisal, P2E/IDP, and those communicated by management.
• Perform responsibilities as directed achieving desired results within expected time- frames and with a high degree of quality and professionalism.
• Follow good safety practices in all activities.
• Establish and maintain positive and productive work
  relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities.  Take personal initiative for technical and professional development.
• Safeguard sensitive and confidential Company information.

Desired Qualifications

Required Education:

• Minimum of a Master’s Degree in Audiology. Doctor of Audiology or PhD in Audiology accepted.

Other:

• Current state license in Audiology
• Desire a minimum of 5 years of hearing aid dispensing (post externship)
• Ability to travel 75% of the time
• Strong leadership and analytical skills
• Strong interpersonal communication skills
• Able to resolve problems and complex issues at higher levels
• Excellent computer skills and proficiency using PowerPoint, Word, Outlook, SFDC (CRM) and Excel
• Ability to effectively prioritize and balance diverse work schedule and demonstrates ability to be highly organized and manage time effectively
• Proficient with oral and written communication and with conducting presentations.

Travel:

• Extensive travel by air, auto and train

Other Information

Direct reports:  None

Indirect reports:  None

Working Environment:  Field based

Position Type and Expected Hours of Work:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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