Software Product Manager

Reports to Title: Director SW Category Management

Department/Division: RDC

Primary Work Location: Chicago, IL

Job Code/Classification: Exempt

Position Overview

GN Hearing is a global leader in intelligent audio solutions that let you hear more, do more and be more than you ever thought possible. We place people with hearing loss at the heart of everything we do.

GN Hearing is currently seeking a Software Product Manager. This role holds product management responsibilities spanning the lifecycle of medical professional application software and cloud solutions; from a deep understanding of customer needs through conceptualization of new solutions to presenting final product to market with excellence.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Particular emphasis on early stages of new software experience development for our professional customer segment:
  • Define valuable user experiences based on customer needs, competitive positioning, technological opportunities and business value – and see them through to final product
  • Be the "voice of the customer" during specification and development stages
  • Collaborate with stakeholders on experience ideas to conceptualize new solutions
  • Create value propositions and in-market claims for new user experiences
  • Carry the story convincingly to stakeholders with substance and excitement
• Collaborate with stakeholders to guide feature development and prioritization
• Drive decisions on product tradeoffs in viability, desirability, and feasibility
• Provide solution briefs to marketing and training teams
• Drive market field tests of new software solutions
• Set product quality standards and actively take part in defect triaging and drive known issues communication
• Contribute to customer launch documentation
• Monitor in-market performance and derive relevant product improvements and business opportunities

Competencies (Knowledge and Skills needed for this position.)

• Excellent communication, presentation, and stakeholder management skills
• Basic project management skills to coordinate numerous daily activities
• A self-driven, curious, collaborative, solution-finding, and data-driven mindset

Desired Qualifications

Required Education: Bachelor’s Degree

Experience:

• Commercial Product Management experience highly preferred.
• Proven track record of forming deep commercial understanding of customers and industry dynamics and how to create, position and deliver product experiences to win.
• Experience working with Design Thinking is a benefit.
• Knowledge in the field of audiology is a benefit.
• SAFe/Agile experience is a benefit.

Travel: Occasional Travel - both domestic and international

Other:

Direct reports: N/A

Indirect reports: N/A

Working Environment: Combination of Office and Remote Work

Physical Demands: Sitting, Standing, Typing

Position Type and Expected Hours of Work: Monday-Friday standard business hours. Hours may vary.  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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