Order Entry & Shipping Operator

POSITION TITLE:                                          

Order Entry and Shipping Operator

PRIMARY FUNCTIONS:                                 

Operate the key processing/data entry function and perform other clerical duties.

Complete Repair/Remake/New Order, Prepare Invoicing, Packing, and Waybill.

AREAS OF RESPONSIBILITY AND AUTHORITY:      

Order Entry Responsibilities: 

• Perform all data entry functions of the Order Entry Operators:  Open receiving bags, Repair, Remake, New Order, Credit Return, and Filing.

• Perform data entry of repair/remake service orders, new orders, credit returns and filing. 

• Participate as a team member to ensure that all work is processed timely and correctly, with the flexibility to process all types of data as daily workflow.

• Identify and communicate unresolved problems to Functional Lead and Quality Assurance Manager.

• Analyze and correct rejected orders from final Quality Assurance Department.

• Verify dealer requests, handle all special Billing Orders.

• Process daily credit returns received and complete return process to GN ReSound (Mayalsia)

Shipping Responsibilities:

• Complete repair, remake, and new orders to Navision system, waybill and packing.

• Prepare invoicing, packing, waybill.  Responsible for Credit Return Report.

• Receive shipments from internal and external suppliers

• Completing stock consumption in Navision, as required

• Ordering manufacturing components, production supplies, and maintaining sufficient stock as required and requested from Production.  Order requests are sent to Bloomington ROC.

Perform the primary functions in a timely and efficient manner.    

EDUCATION:                                                  

High School Diploma or equivalent. 

EXPERIENCE:                                                 

At least 2 years of relevant experience.                                                                        

KNOWLEDGE SPECIFICATIONS:                  

• Demonstrates a high attention to detail, ensuring the accuracy of work completed.

• Exercises good judgment in making decisions, considering all the available sources of information and alternatives.  Expresses clear and rational reasons for taking a decision.

• Maintains quality standards in the output produced.

• Must understand department structure and point of contact.

• Proposes new and original ideas, approaches and solutions to problems.

• Must conform to and understand proper safety regulations regarding processes within the line.

• Effective communication skills both verbal and written and basic computer skills (Microsoft Applications).

This job description is intended to be a general guideline for applicants, employees and managers.  It is not to be construed as an exhaustive list of all duties, expectations or qualifications.  This description does not create a contract or guarantee of employment.  Management reserves the right to modify job responsibilities, expectations and qualifications.