User Research Lead to the Experience team at GN Hearing

Join us at GN – we bring people closer

At GN we design and manufacture world-leading intelligent audio, video, and gaming communication solutions. We have consumer, professional and medical-grade products, and expertise, all under one roof.

Inspired by people and driven by our passion for innovation, we leverage technologies to deliver unique user experiences that bring people closer through the power of sound.

GN's market leading solutions are marketed under brands such as Jabra, ReSound, Beltone, Interton, SteelSeries, BlueParrott and FalCom in more than 100 countries. GN Group employs over 7000 people and is listed on Nasdaq Copenhagen (GN.CO).

Welcome to the Experience team in the Product Department at GN Hearing

We at GN Hearing, part of the GN Group, care about people impacted by hearing loss and create medical-grade hearing aids and hearing solutions that aim to enhance their lives. GN Hearing enables people to Hear More, Do More and Be More through our intelligent hearing solutions.

We are building on a strong foundation of technical innovation and are on a journey to become even more customer centric. Our end-users are patients who use our hearing aids, but also healthcare providers, such as audiologists who prescribe the hearing treatment.

What will you be doing?

You will be playing an essential role in shaping the mindset of the organization by always encouraging a culture of customer-centricity. You will run your own research projects, but also coach colleagues from different fields how to be effective and objective when conducting user research. As User Research Lead you enjoy filling a significant part of your time on communicating user research insights to the rest of the organization by taking on the following key responsibilities:

• Leading the planning and executing of user research programs, with a focus on qualitative research

• Conducting interviews and contextual inquiries or playing a coaching role for other team members who run their own customer interviews

• Transforming findings into actionable insights that can be directly picked up on

• Running usability testing of software prototypes for apps and desktop applications together with our UX Designers

• Working closely with UX and UI designers, product managers, and engineers to transform research data into delightful design solutions

• Collaborating with colleagues from market insights, audiology and e-commerce teams to set up effective processes, consolidate customer leads and centralize insights

• Establish new tools and processes that can make research insights available and searchable in the organization

• Drive the legal framework of running end-user interviews

• Drive the relationship with external agencies if needed

Sound good so far? Here’s what imagine that you’ll need to succeed and create results

• A degree in Design, Human-Computer Interaction, Ethnography or another relevant field

• Experience in conducting user research for software products

• You are preferably familiar with accessibility needs that our end-users might have

• Familiarity with the medical industry is ideal, but not required

• Great presentation and communication skills, demonstrating a passion for diverse perspectives and collaborating with people from different backgrounds

• Excellent networking skills and the aptitude to work in a large organization

• Flexibility to travel to US and UK for onsite user research when needed

Fluent written and spoken English skills

As an international organization with colleagues in over 50 different countries, our official company language is English. It is essential that you can communicate effortlessly with your colleagues, no matter where they are.

The GN culture

GN’s values listen, challenge, and transform form our culture. We greet every day with energy, engagement, and enthusiasm, bringing our best selves and approaching problem-solving and challenges with a ‘glass half full’ attitude. We’re independent, but we also know when two heads are better than one. Our leaders are supportive, our teams are tight-knit, and we believe in the power of collaboration across every level of our organization.

What we offer you

While making a big difference for all our customers, we also believe in creating a fantastic and flexible work environment. We want everyone to contribute with their ideas and improvements that can benefit our products or the way we do things. Our workplace offers different benefits and flexibility to keep us happy and healthy and allow us to focus on what matters to us in and outside of work.

Think you’ve got what it takes? Apply now.

We hope you are curious to engage in the recruitment process with us. To apply, use the ‘APPLY’ link no later than October 15th, 2023. Applications are assessed on a continuous basis, so do not wait to send yours.

Quick apply

You are welcome to use our Quick Apply functionality, where you only submit your CV. We only ask that your CV is up to date – quick, and easy.

We hope you will join us on this journey and good luck with your application.