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Payroll Customer Service Agent

  • TransferMate
  • Danmark
  • 23/05/2022

Jobbeskrivelse

Interpay is an international company that provide money transfers and all kind of visa services.


Being part of Interpay Bulgaria, TransferMate was launched in 2010. Since then, Transfermate is the market-leading, international choice for businesses worldwide that send and receive foreign currency payments and are leading the change within the Global Payments Fintech sector.

TransferMate streamlined payment processes, and now boasts one of the world’s largest currency settlement networks that provides companies and financial institutions with a ‘plug and play’ technology platform to conduct cross-border transfers globally at top speed and more cost-effective than banks.

The successful candidate will contribute to the development and expansion of the services ensuring excellent customer support and efficient administration within our money transfers department.

Location: Varna (Bulgaria)

Work shifts available: 13:30 – 22:00pm (Mon - Fri)


Main responsibilities:

  • Ensure the highest level of customer service is maintained across all areas.
  • Dealing with partner payroll queries
  • Providing excellent and efficient service to all clients in a timely and professional manner
  • Maintaining all partner inboxes.
  • Assist in onboarding of new clients/entities
  • Escalation of any issues to payroll manager in timely manner.
  • Adherence to SLA with partners.
  • Maintain a focus on continuous improvement in the team.
  • To Undertake any other duties as reasonably required for the role.

Requirements

  • Strong communication skills and interpersonal skills
  • Good multitasking, prioritization and organizational skills
  • Excellent attention to details
  • A degree of flexibility will be required in relation to shift working depending on business needs.
  • Build & Maintain strong relationships with key stakeholders within the business and external partners.
  • Going above and beyond to meet customers and partner’s needs.

Benefits

  • Full and paid training
  • Great remuneration and social package
  • Discounts across various stores
  • Team Buildings
  • Summer and Christmas parties
  • Great work environment
  • Long-term career opportunity and job security in a multinational company
  • Company mobile phone and additional health insurance package after 1 year of service