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Director Local Operations (m/f/x)

  • Gorillas
  • Danmark
  • 23/05/2022

Jobbeskrivelse

Hi. We are Gorillas. We do on-demand grocery delivery in minutes. Since our initial launch in May 2020 we have built over 200 warehouses and expanded to more than 60 cities across 9 countries. Today our diverse crew of 12,000 employees are spreading true change in the communities we serve. True to our need for speed, in March 2021 we became Europe’s fastest-ever unicorn company. And with $1.3B total funding raised to date, we’re just getting started.

We are currently looking for a Director Local Operations to join our Delivery Operations team. This role will be based in Berlin, and will report into the VP Delivery Operations.


Responsibilities:

  • Identify and deliver growth initiatives such as geographic expansion, restaurant delivery area optimisation and service time extensions
  • Be accountable for the quality of delivery service and associated KPI’s that impact couriers, customers, warehouses and internal stakeholders
  • Share responsibility with the finance team for the commercial outcomes from operating the service, this includes forecasting, budget management and leading optimisation strategy and execution
  • Ensure the delivery service is operated compliantly and with a high regard for the safety of all stakeholders involved
  • Communicate markets product/process needs to HQ, work with product/engineering to deliver on them
  • Work with Global Ops and other General Manages to help scale our Logistics service in existing through developing and sharing best practices
  • Lead commercial efforts with 3rd party logistics providers
  • Lead local regulatory concerns and local politics in partnership with our Policy, Legal, and Communications teams
  • Partner with the VP Ops to establish the team’s strategic objectives, represent the function within Gorillas business and to contribute to the thought leadership within the global organisation

Requirements

  • 5-8 years of experience ideally in consulting or as a Director of Operations
  • Proven experience leading and developing teams in a fast-paced and agile environment
  • Previous experience with process standardization
  • In-depth knowledge and experience with delivery processes
  • Analytical skills and hands-on approach
  • Preferably experience in implementing new processes
  • Ability to drive change across multiple units/countries
  • High sense of urgency and ability to build and lead strong teams to achieve new levels of performance
  • A high degree of independence, creative problem-solving skills, and a hands-on mentality to balance strategic thinking with operational tasks
  • Fluent English language skills

Benefits

  • Accelerate your career by joining one of Europe’s fastest-growing brands, ranked #1 Top Startup Employer in 2021 by LinkedIn Germany
  • Flexible working arrangements, with offices located in the center of Berlin
  • Work in a creative, international environment with high energy and unrivaled team spirit
  • Great opportunity to build something you are proud of: we are growing fast, which means that the opportunities at Gorillas are virtually limitless.
  • Transparent company culture with flat hierarchies and a high career growth trajectory at Gorillas