Director Local Operations (m/f/x)

Hi. We are Gorillas. We do on-demand grocery delivery in minutes. Since our initial launch in May 2020 we have built over 200 warehouses and expanded to more than 60 cities across 9 countries. Today our diverse crew of 12,000 employees are spreading true change in the communities we serve. True to our need for speed, in March 2021 we became Europe’s fastest-ever unicorn company. And with $1.3B total funding raised to date, we’re just getting started.

We are currently looking for a Director Local Operations to join our Delivery Operations team. This role will be based in Berlin, and will report into the VP Delivery Operations.

Responsibilities:

• Identify and deliver growth initiatives such as geographic expansion, restaurant delivery area optimisation and service time extensions
• Be accountable for the quality of delivery service and associated KPI’s that impact couriers, customers, warehouses and internal stakeholders
• Share responsibility with the finance team for the commercial outcomes from operating the service, this includes forecasting, budget management and leading optimisation strategy and execution
• Ensure the delivery service is operated compliantly and with a high regard for the safety of all stakeholders involved
• Communicate markets product/process needs to HQ, work with product/engineering to deliver on them
• Work with Global Ops and other General Manages to help scale our Logistics service in existing through developing and sharing best practices
• Lead commercial efforts with 3rd party logistics providers
• Lead local regulatory concerns and local politics in partnership with our Policy, Legal, and Communications teams
• Partner with the VP Ops to establish the team’s strategic objectives, represent the function within Gorillas business and to contribute to the thought leadership within the global organisation

Requirements

• 5-8 years of experience ideally in consulting or as a Director of Operations
• Proven experience leading and developing teams in a fast-paced and agile environment
• Previous experience with process standardization
• In-depth knowledge and experience with delivery processes
• Analytical skills and hands-on approach
• Preferably experience in implementing new processes
• Ability to drive change across multiple units/countries
• High sense of urgency and ability to build and lead strong teams to achieve new levels of performance
• A high degree of independence, creative problem-solving skills, and a hands-on mentality to balance strategic thinking with operational tasks
• Fluent English language skills

Benefits

• Accelerate your career by joining one of Europe’s fastest-growing brands, ranked #1 Top Startup Employer in 2021 by LinkedIn Germany
• Flexible working arrangements, with offices located in the center of Berlin
• Work in a creative, international environment with high energy and unrivaled team spirit
• Great opportunity to build something you are proud of: we are growing fast, which means that the opportunities at Gorillas are virtually limitless.
• Transparent company culture with flat hierarchies and a high career growth trajectory at Gorillas